Frequently asked questions

Answers

Why can’t I print from the app?

  1. Check that the printer has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
  2. Check if your printer is a Wi-Fi capable AirPrint printer.
    support.apple.com/kb/ht4356#How_to_Print
  3. Check that the printer is connected to the same Wi-Fi network as the iOS device.
  4. Ensure the printer has the latest firmware version installed.
  5. Check if the printer has paper with enough ink or toner installed.
  6. Ensure the printer is free of any errors displayed on the printer’s control panel.

Why can’t I hear the sound?

Check the Silence switch on the upper left corner of your device and make sure the orange dot/ line is not showing.

Turn up the volume using the buttons on the left side of your device

Quit the app, launch again and go to the main game entry screen of the app. Check that the mute audio button in not activated in the top left corner. If there is a X showing next to the speaker icon, tap to unmute.

How do I delete an app and re-download?

To delete the application from your device, press down on the app icon to activate shaking on all your icons. When this happens an X should appear on the top corner of the icon. Hold down the X, and you will be asked to delete.

Re-download the application with the same iTunes login, and you will not have to purchase it again. See: support.apple.com/kb/HT2519.

Please restart your device after re-downloading.

Which iOS is required?

The iPhone, iPad, and iPod touch apps require iOS 5.0 or later.

Download the latest iOS:
See“Updating” here: support.apple.com/kb/HT1414